FAQ
Questions, answered.
Short answers for humans, structured for AI assistants. If you need something more specific, contact our team.

About the product
What is PaiSLEY?+
PaiSLEY is an AI hiring platform from HeitechSoft. It parses resumes, generates tailored screening questions, evaluates candidates against the job description, and helps HR teams build interview-ready shortlists while keeping every final decision with a human reviewer.
Is PaiSLEY a full applicant tracking system?+
Yes. PaiSLEY covers the full hiring workflow: job creation and posting, candidate intake, screening, AI scoring, HR review, candidate communication, and analytics. It's an ATS with AI built in, not an AI bolt-on for a legacy ATS.
Who is PaiSLEY for?+
Small and mid-sized businesses, HR consultancies, growing companies hiring across multiple functions, and compliance-focused organizations. Essentially: any team that wants enterprise-grade screening power without enterprise-grade complexity or cost.
How do we get set up and find help?+
On managed cloud plans, workspace admins get a setup wizard for your company introduction, logo and colours, privacy and legal pages, and their interview scheduling link. Every step can be skipped or finished later. Inside the product, you can browse or search the user manual; the help button and Ctrl + / suggest articles for the screen you are on, where the manual covers it. On managed cloud plans you can also chat with support from the help dialog: an AI assistant answers from the manual first and hands the conversation to our team when you need a person.
Does PaiSLEY replace recruiters?+
No. PaiSLEY is decision support, not a decision-maker. Every recommendation is reviewable and overridable, and every override is logged. Recruiters spend less time on repetitive screening and more time on interviews, conversations, and judgment calls.
How the AI works
How does PaiSLEY score candidates?+
Each candidate is evaluated across their resume, cover letter if they wrote one, screening answers, and video introduction if they recorded one. PaiSLEY produces a cumulative 0 to 100 score plus an executive summary, strengths with evidence, concerns and risks, resume-to-video discrepancies, and a Proceed, Review, or Reject recommendation.
Can I customize how candidates are scored for a specific job?+
Yes. Each job can carry custom AI scoring instructions that weight specific skills, certifications, or experience higher. You can also configure per-job screening questions (free text, multiple choice, or scale) and AI clarification questions.
What's discrepancy detection?+
PaiSLEY cross-references statements in the video transcript against claims in the resume and screening answers. Mismatches get flagged in the candidate profile so reviewers can investigate.
Pricing & licensing
How is PaiSLEY priced?+
PaiSLEY has two self-serve ways to pay, and neither has per-seat fees. Pay as you go has no monthly fee: you buy credits, and each resume PaiSLEY processes costs $0.45 to $0.95, depending on the add-on bundles you choose. Other AI use is charged as you use it. Monthly plans include a resume allowance, and additional resumes are billed at the plan’s per-resume rate. See the pricing page for current prices, bundles, allowances and rates. Enterprise terms are agreed in a custom quote.
How does pay as you go work?+
Pay as you go has no monthly fee. You buy credits in advance, $20 or more at a time, and each resume PaiSLEY processes costs $0.45 to $0.95, depending on the add-on bundles you choose. Other AI use, such as Ask PaiSLEY (which also needs its add-on), is charged as you use it. A new workspace starts with $15 of free credit. A card is needed to sign up, and it’s charged only for credits you buy or auto-reload adds. Prices are plus applicable tax. The pricing page lists each bundle, what it includes and its price per resume.
Why no per-seat licensing?+
Per-seat pricing punishes the behaviour you want: more reviewers, more hiring managers, more accountability. PaiSLEY's pricing model lets every relevant person stay in the loop without a procurement conversation.
Is there a free trial?+
Yes, for new customers on Starter, Growth and Pro: 7 days or 12 resumes, whichever comes first. A card is needed to start, and it’s charged for the first month when the trial ends. If an admin cancels from Billing before then, you won’t be charged. Pay as you go has no trial and no monthly fee, and a new workspace starts with $15 of free credit. For Enterprise, book a personalized demo to discuss your requirements.
Can I change plans later?+
Yes. Workspace admins upgrade or downgrade self-serve plans from the Billing page. Before you confirm an upgrade, PaiSLEY shows the prorated charge, any resume overage so far, and tax, and the new plan starts once the payment goes through. Downgrades take effect at the end of your current billing period. Enterprise and custom agreements are changed with our team.
Security, privacy & compliance
Where is candidate data stored?+
Managed deployments store data in dedicated, branded environments. Self-hosted deployments, available to enterprise customers, run entirely on your infrastructure (Docker-based). Either way, your data is not pooled with other customers.
Is PaiSLEY GDPR-friendly?+
Yes. PaiSLEY supports candidate-initiated withdrawal that triggers full data deletion or anonymization, and audit logs capture every status change, AI recommendation, and override for defensible record-keeping.
Who can see what?+
Role-based access control with Admin and Recruiter staff roles (Recruiter accounts and per-job assignment on Growth and Pro), plus applicant accounts. Admins see every job; recruiters see the jobs assigned to them and any job with nobody assigned. Session durations, OTP expiry, and rate limits are all configurable.
How are videos and resumes protected?+
Media files are stored in object storage and served via short-lived presigned URLs (15-minute expiration). They're never publicly accessible. Every access goes through portal authentication.
Deployment & integration
Can PaiSLEY be self-hosted?+
Yes, for enterprise customers. PaiSLEY ships with full Docker support, a worker process for background AI jobs, a health-check endpoint, and environment-based configuration for SMTP, storage, and AI provider keys.
Does PaiSLEY integrate with my careers page?+
Yes. A public API (bearer-token authenticated) exposes published jobs so you can sync them into your existing careers page. Admin-generated tokens are revocable and permission-scoped.
How do candidates apply?+
Either by clicking through a sharable invite link (with optional campaign tracking) or via your careers page that lists jobs from the public API. Passwordless authentication via email OTP or magic link keeps the experience friction-free.
What about email?+
PaiSLEY uses your SMTP provider and includes branded email templates for OTP, application receipts, rejections, interview invites, message notifications, a daily digest of new applications, and, for people who choose them, an email per application and analysis-ready alerts. Staff notification emails name the candidate and the job and link into PaiSLEY; message and client-feedback emails also quote the start of the message or note. PaiSLEY doesn't put resumes, answers or scores in emails, and the daily digest's buttons ask you to confirm on a PaiSLEY page.
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